Training programs

Customised learning led by experts with real-world perspectives

Training equips people to perform at their best and ensures the business is robust and flexible. Our training programs cover a range of management subjects in a way that’s  easy to understand and absorb. You emerge from the training with greater abilities and understanding and get to implement the skills immediately back at your workplace.

Essential Business Skills Training

Every organisation needs teams that are working efficiently and productively together towards a common goal. And to remain competitive, performance in all areas of the business must be continually monitored and improved.

Essential Business Skills courses are designed to address key challenges faced by business practitioners, regardless of the organisation’s size, complexity or tenure. They are also invaluable for management system auditors wishing to understand elements of business management in more depth so that they can add more value and improve their audit outcomes.

  • Manage Business Risk
  • Manage Project Quality

  • Facilitate Continuous Improvement
  • Manage People Performance

Manage business risk

BSBOPS504

Risk management is crucial to success in today’s complex business world.

For individuals whose role encompasses change implementation, this course introduces the subject of risk management and the requirements of the current risk management standard AS/NZS 31000.

Participants learn essential strategies, tools and methodologies to manage business risks, in a range of contexts across an organisation, business or industry setting.

Manage project quality

BSBPMG532

Good project management prevents waste and loss, enhances morale, and leads to higher levels of effectiveness and customer satisfaction.

It is essential to the effective management of an organisation, especially when providing project-related outcomes to customers, or managing business-critical internal projects.

This immersive and engaging program provides the skills and knowledge required to manage quality within projects by determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements.

Facilitate continuous improvement

BSBSTR502

To facilitate meaningful improvement, staff at every level of your organisation must be engaged.

This training course equips them with a range of improvement methodologies including best practice models, cost management and process improvements, with vital insights to effectively plan, conduct and implement improvement initiatives.

A key feature of this training course is the use of the seven quality tools, which can be used at all levels of the organisation to achieve practical and meaningful improvement outcomes.

Manage people performance

BSBSTR502

Managing people is often more challenging than managing projects.

This course makes the link between performance management and performance development and reinforces both functions as a key requirement for effective managers.

It provides insights into the methods and approaches used for assessing performance in accordance with protocols and timelines, providing formal and informal feedback, and for coaching improved performance.

It also provides guidance on follow-up activities including improvement plans, specialist assistance, recognition, counselling, and legal requirements associated with termination processes.

Nationally Accredited Training

Diploma of Quality Auditing

This qualification is appropriate for roles such as Lead Auditor and Quality Assurance Manager which require a sound theoretical knowledge of quality auditing and use a range of specialised, technical or managerial competencies to work individually, or as part of an audit team.

All courses including the Essential Business Skills courses can be taken as individual accredited stand-alone courses.

This training program is provided by Gray Management Systems who are the Registered Training Organisation (RTO) #3839.

Refer to course schedule at:
www.grayms.com.au

Additional training programs…

Root cause analysis (problem solving)

Root cause analysis is a widely-used process which defines and resolves problems effectively and prevents them from recurring. It provides the knowledge, tools and proven processes to apply RCA methods effectively as a team. At the same time, it helps create a culture of effective problem-solving that deals with causes rather than effects – whether the problem is inside your organisation or experienced by your customers as part of its service delivery.

This type of analysis can also be used to confirm positive outcomes and provide new insights that can be leveraged for future growth and success.

Finance for Managers (finance fundamentals)

Managers in every area of an organisation must understand business finances to be able to meet stakeholder expectations and achieve profitability, stability, growth and consolidation.

This program teaches the importance of:

  • Healthy organisational structure – people, culture and systems
  • Sound, well-implemented business strategies

  • Efficient internal processes across all functions
  • Satisfied customers and profits through the delivery of profitable products and services.